Trading Terms & Conditions
These terms and conditions will apply to all transactions placed online, by
e-mail, telephone or by post with The-Print-Warehouse.co.uk. Please read carefully before placing
any order. All contracts shall be governed by and construed in accordance with
English Law and any dispute between us will be resolved exclusively in the
courts of England and Wales. Nothing in these terms and conditions will be
deemed to affect your statutory rights. By using this site you are agreeing to
these terms and conditions'. All transactions with The-Print-Warehouse.co.uk. will be governed by
these terms and conditions.
All references to the 'company', 'us' or 'we' will refer to The-Print-Warehouse.co.uk.. All
references to the customer shall mean the person or persons purchasing or
agreeing to purchase goods from the company. All references to the Web Site
shall include reference to all URL's owned by The-Print-Warehouse.co.uk.
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the
current rate unless clearly stated otherwise. It is our policy to offer goods
at the most reasonable price possible, however, if, due to circumstances beyond
our control, we deem it necessary to alter any advertised price, we reserve the
right to do so without prior notice.
We are pleased to accept orders by any of the following methods. Online
transaction (secure server), e-mail (unsecure), telephone, and post. . All
credit / debit card transactions are subject to validation checks and are
authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and
Solo. If the issuer of your card refuses to authorise payment to us, we will
not be liable for any delay and / or non-delivery of your order. We are unable
to accept or process any credit/debit card orders without a valid card payment
in the name of the registered cardholder.
Items ordered will be delivered as soon as possible in accordance with the
requested delivery service. All delivery charges and times shown are for
delivery of items to U.K. mainland only. Charges for different delivery
services can by obtained by contacting The-Print-Warehouse.co.uk directly. All delivery
conditions and charges are subject to change without prior notice. Every effort
is made to ensure that delivery is made within the estimated time scales. All
goods are subject to availability. In the event that we are unable to supply
your goods within 28 days, we will inform you immediately and advise you of the
expected delivery date.
Outstanding orders can be cancelled at any time prior to despatch. In instances
where payment has already been made, an alternative or refund in full for the
item(s) concerned will be given. In the event of any goods delivered by us
being damaged in transit, or failure to match the items ordered by you, then
such details must be notified by you to us within seven working days of
receipt. If we receive no such notification the customer will be deemed to have
accepted the items as satisfactory. We cannot be held liable for any
consequential loss caused by late delivery or failure to deliver by the
company's appointed carrier. Liability in such cases is limited to the value of
those items, which are shown to have not been received by the customer.
Returns and Exchanges
We want you to be entirely satisfied with every purchase made from The-Print-Warehouse.co.uk as
we aim to offer you excellent quality, value and service at all times. An
invoice marked paid will be dispatched to you for all purchases. This is your
proof of payment and also your guarantee.
If you wish to return an item for exchange or you have decided not to keep it,
please return within 14 days of receipt of item. Returned items must be
accompanied by a copy of your paid invoice and, where possible be accompanied
by original packaging.
Customers should use the provided pre paid return sticker and post to:
The Print Warehouse
14 Mansfield Lane
After we have established that the item is unused and undamaged, you will be
refunded the entire sales price including original cost of delivery, within
seven days. All goods must be in a new and unused condition. If you are in any
doubt, please contact us on telephone number 08450 941 848.
Products are sold singly unless otherwise stated. Every effort is made to
ensure the colours depicted on the site match as closely as possible those of
the actual product. Due to technical limitations, some colours may vary.
All products offered are guaranteed for a period of twelve months unless
otherwise stated from the date of the original invoice against failure to
provide reasonable wear owing to defective workmanship or materials. The
guarantee excludes faults caused by accident, neglect or misuse. In the event
of a warranty claim, please return the item with a copy of the original invoice
The Print Warehouse
Please clearly identify the area or part that has failed. All items must be
returned in a clean, dry condition.
Distance Selling Regulations
You have a right to cancel your order within seven working days following
the day after the date of delivery for any unused item purchased through the
website under the distance selling regulations for refund. This does not apply
to any perishable goods, or item personalised or made to your specification.
any item, you can e-mail, telephone, or write to us quoting your invoice number.
You must take reasonable care of the items, and must not use them. Goods
must be returned to us within seven days of your notice to cancel. Items may
be returned to The Print Warehouse, at the above shown address. All goods are
returned at your own expense unless the item is deemed faulty or incorrect,
where we will refund the cost on receipt of the goods. Should you require your
unwanted goods to be collected, we will deduct the appointed couriers direct
costs from the refund given.
Providing the goods are received back in an unused condition, and with all
accessories, you will receive a refund within thirty days of your notice to
We will not be liable for non-performances of our obligations caused or
resulting from industrial disputes or any other circumstances beyond the
reasonable control of the company such as act of God, riots, civil commotion,
flood, fire and legislation. If by reason of such circumstances it shall become
impossible within a reasonable time for the company to wholly or partly supply
the items ordered then the customer's liability will be limited to the value of
the items already supplied together with any associated delivery charges.
Any information displayed on our web site(s) or other printed matter by the
company is not regarded to be authoritative or certified as the best practice
and is only considered to be useful supplementary advice to other certified
codes of practice. All information on our web site is updated regularly.
Pricing and Print Errors
Prices and specifications are checked to the best of our ability, and
whilst every effort has been made to make them accurate, no responsibility will
be accepted for errors and omissions. We reserve the right to alter our prices
and specifications without notice.
Ownership of Goods
supplied to the customer remain the property of The Print Warehouse until final
payment of all sums owing in respect of those goods has been received in full
can be communicated directly to The Print Warehouse. We will endeavour to
deal with your complaint within five working days of receipt. In the event
where we cannot resolve your complaint immediately we will advise a likely time
scale to you and keep you informed of any investigation.
policy covers The Print Warehouse, its Web sites, and any other method of
You can browse our site(s) without disclosing any personal data to us. Any
links to third party web sites are covered by the third parties privacy
policies. We do not automatically log personal data nor do we link information
automatically logged by other means with personal data about specific
We will collect and store information about you to allow us to firstly, process
and fulfill any order requirements and secondly to provide you with the best
possible service. We will collect and store any personal data that you may
volunteer whist using our services, e.g.(registration, placing an order or
requesting a catalogue). The information key symbol is shown wherever we
collect data. All information is collected lawfully and in accordance with the
Data Protection Act 1998.
We will use the data for our own marketing purposes, including market research
and to keep you up to date with any offers or information regarding our stores
or direct sales channels.
Order and Payment Details
their details online may do so on the understanding that they
are aware of the intended purpose for the collection of data. They may be
sent further information / communication via email, and post. Our website contains
links to third party websites operating their own terms and conditions and
privacy policies, The Print Warehouse is not responsible for the policies of
any linked third party sites.
We are fully committed to providing full security both through our on-line and
mail order service. We use secure socket layer (SSL) technology to ensure that
your details are safe for all sales transactions with us. All information you
provide is fully encrypted so that it cannot be read by third parties.
(For Netscape click the 'security' icon on the tool bar and check the SSL2 and
SSL3 boxes. For Internet Explorer go to view, menu, find 'Internet Options'
click on 'Advanced' and check the SSL2 and SSL3 boxes. Your browser will
confirm that you are shopping in a secure environment by showing a locked
padlock icon or an image of a key in the bar at the base of your screen.)
Access to information
We will aim to always hold accurate and up to date information about you. You
can gain access to information that we may hold about you by:
We will provide you with a readable copy of any personal data that we may hold about
you, within thirty days of receipt of your request. We will require proof of
your identity before releasing any data. We will provide the information at a
charge of £10.00 payable with your request.
In instances where you find information that we hold about you to be inaccurate
we will correct or delete it promptly.
We reserve the right to refuse to provide a copy of any personal data held, but
will give reasons for our refusal.
conditions, please contact us directly.
If you are currently receiving information from us and would prefer not to,
please email us at info@The-Print-Warehouse.co.uk
with "No further mailings" in the subject box. Please provide your invoice
number and postcode, or click on the unsubscribe link placed at the bottom of
all our emails to you.
Registered Address & Contact Details:
The Print Warehouse
14 Mansfield Lane
Telephone: 0115 938 4711
Our telephone is manned between
the hours of 9am and 5pm Monday to Friday. A response cannot be guaranteed
outside of these